FAQ

Chose the topic to read the FAQ on desired argument.

 

About Italify

Who we are

Privacy & Policy

How to contact italify

 

Registration and personal profile

How to register

How to recover my forgotten password?

How to delete my italify account?

 

Make a purchase

How to purchase items on italify

Order confirmation

Payement methods

Time limit for payment

Shipping costs

Shipping Address

 

Open a shop

Requirements to sell on italify

How to open a store and sell your products on italify

 


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About italify

Who we are

Privacy & Policy

How to contact italify

 

italify is an online marketplace, of individual artists and craftsmen offering their unique handemade products and design items online. If you have any question about a particular product, you can contact directly the sellers.

 

For any question about italify please contact here our customer service.

 

 

Registration and personal profile

 

How to register
Welcome in italify! Registration is very easy and free. Just follow the instructions hereafter or see the tutorial video. If you face problems during registration sequence, you can contact italify support team via e-mail at support@italify.com. We’ll follow up your request immediately.

1. Click on LOG IN

You can also log in italify by using your Facebook or your Twitter account. In this case please click on the apposite link.

 

2.    Insert your e-mail address and click on create your account.

 


3.    Fill the registration form and then click on Register

 

 


 In order to register an account on  italify you need:

              Name and surname

              e-mail

              Password: your password must have 5 alphanumeric characters.

              Address

 

4.     Access italify

When your registration is completed, italify will send you an e-mail with the e-mail address and the password to access to your account.

 

How to recover my forgotten password?

Follow the link “Forgot password?" on the registration/access page. We will the ask you the e-mail address you used during the registration to send you a new password.

How to delete my account on italify?

If you want to delete your account, you can write an email to support@italify.com with your username and and e-mail address used during registration. We will then delete your account.

If you are seller you can delate your e-shop, but not your account so that you can still buy products on italify.

 

Make a purchase

 

How to purchase items on italify

To purchase items on Italify is very simple:

1. Click on the blue button "Add to cart". You can add in your cart the items you want from different stores. The vendors will send the items personally.

2. Click on the 'Cart' link at the top right of the page to see the items in your cart and to go to the check out.

3. Then follow step-by-step the instructions to complete the purchase.

4. You will receive a confirmation via e-mail of yours  purchases.

 

Order confirmation

Following your purchase, you will receive two confirmation e-mails, one from us and one from the seller. In the e-mail you will receive detailed information of your purchase, such as the total cost, the shipping costs and payement method.

As soon as the seller will receives your payment, he will send you the order to your the purchase to your shipping address. Please provide a feedback on the seller upon receipt of the ordered item .

 

Payement methods

Each seller decides which method of payment he accept. Almost all vendors allows payments via PayPal or bank transfer.

 

Time limit for payment

You must pay your purchase as soon as possible and no later than 7 days after your order as been confirmed by the seller.

 

Shipping costs

Shipping costs are always listed on the items page. The shipping cost varies depending on the items purchased and the payment method selected. Many vendors offer discounts on shipping when you buy multiple items in the same order.

 

Shipping Address

You can update or change the shipping address every time you purchase a product. You can also provide the address of a friend so to ship the items as a gift. The previously entered addresses are saved and you can reuse them for a future purchase.

 

 

 

Open a shop

 

 

Requirements to sell on italify

In order to sell your products on italify you have to:

- Be an Italian resident

- Produce unique handmade crafts or design items

- Be registered as a user on italify

- Respect our Terms and conditions of use

- Constantly update the profile of your store and availability of your products

- Ensure the quality of your products and deliver them effectively

 

How to open a store and sell your products on italify

Sell ​​your handmade products of italify is very simple. If you are registered as a user you can open a store for free by clicking on "Open your own shop" in your personal space. You can then customize your shop (with a name, a logo, a description and other information) in order to make it more attractive to your future customers. Finally, click on  "Manage your store" to add and manage items in your store.